Terms & Conditions
Effective: July 2025
By accessing our website or booking classes/services with Back Harmony Pilates CIC, you agree to these terms.
1. Booking & Payment
Payment must be made at booking via our online system.
Booking is confirmed only once payment is received.
2. Cancellation & Refunds
Cancel at least 24 hours before class for a full refund.
Late cancellations or no-shows: no refund.
3. Health & Fitness Information
You confirm you've provided accurate health details and notified us of any medical conditions (e.g., back pain, pregnancy).
You commit to consulting a medical professional before participating if you have health concerns.
4. Liability
Classes are for general wellness. They are not a substitute for medical advice.
You participate at your own risk; we are not liable for injury or loss.
5. Conduct
Respect instructors and other participants.
We reserve the right to refuse service or dismiss without refund if standards are not met.
6. Changes to Services or Terms
We may change schedules, prices, or terms; changes will be announced in advance.
7. Intellectual Property
Content on our website is owned by us and protected by copyright.
You agree not to reproduce or distribute it without permission.
8. Complaints
Contact us at info@backharmonypilates.co.uk.
We aim to respond within 14 days.
